Return & Cancellation Policy

1. Returns & Replacements

No Returns or Exchanges: For hygiene reasons, we do not accept returns or exchanges. Replacements are offered in the following cases:

  • Damaged, Defective or Expired Products: If the product arrives damaged, has manufacturing defects, or is expired.

  • Missing or Incorrect Items: If the order is incomplete or contains the wrong product.

Replacement Criteria:

  • The product must be unused, sealed, and in its original packaging, with labels intact.

  • An unboxing video showing the product’s condition upon receipt is required.

  • Please provide photos of the outer box (front and back) with the carrier label, a short video showing the issue, images of all received products from 2–3 angles, and the invoice.

Replacement Process:

  1. Raise a Request: Email support@mumandyou.in within 48 hours of receiving your order, mentioning your order ID, request details, and supporting evidence.

  2. Review & Pickup: Once approved, we will arrange a pickup within 2–4 business days.

  3. Replacement: After receiving the product in its original condition, we will dispatch the replacement within 24–48 hours.

Marketplace Purchases: For products purchased through third-party resellers or platforms, please contact the original point of sale to check their refund and return policy. For further assistance, email support@mumandyou.in.

For any queries or complaints regarding returns or refunds, please contact support@mumandyou.in or refer to the Mum&you Terms of Use.

2. Order Cancellation & Refunds

To cancel an order, please email support@mumandyou.in. If the order has not been packed or shipped, the cancellation will be processed immediately. Alternatively, you may refuse delivery, and the refund process will be initiated once the order is returned to us.

Refunds are generally reflected in your account within 2–3 business days, depending on your payment method. The COD fee is non-refundable in case of cancellation of a Cash on Delivery order.